Support
We're here when you need us
Support services are provided to customers with an active annual enhancement plan or active subscription. Submit requests through any of the channels below.
Response Time SLA
We provide different response times based on the priority of your request.
Critical
Within 2 hours
Causes business process block
Medium
Within 8 hours
Affects the business process with no available workaround
Low
Within 2 business days
Low-impact issues and requests that do not affect the system
What Support Covers
Support is provided in response to requests submitted by authorized personnel from the Customer's side. We provide support to:
- ✓Solve current problems reported by authorized representatives of the Customer
- ✓Diagnose problems in connection with the standard system functionality
- ✓Diagnose problems in connection with functionality customized by the Dynamics Mobile team
- ✓Analyze and eliminate any defect — a mistake in the program code affecting the Customer's operations
Support Lifecycle
We provide public releases of our products once a year or more and commit to 12 months of support for all public releases.
We also provide releases to support new versions of Microsoft Dynamics 365 Business Central and Finance & Operations within 12 months after a new ERP version is released.
Support services are available exclusively to customers with an active annual enhancement plan or active subscription.
Published on Microsoft AppSource
Dynamics Mobile solutions are published on Microsoft AppSource and certified for Microsoft Dynamics 365. These certifications assure technology decision makers that our solutions:
- ✓Were developed by a certified and reputable Independent Software Vendor (ISV)
- ✓Were designed for unique business and industry needs
- ✓Have been tested for seamless integration with Microsoft Dynamics 365
- ✓Are low-risk, fast to implement, and simple to maintain
- ✓Are properly supported and maintained
Not yet a customer? Talk to our team.