Software-as-a-Service License Agreement

1. Parties

This Software-as-a-Service License Agreement (“Agreement”) is between Mobile Affairs Ltd., a company registered in Bulgaria, doing business as Dynamics Mobile (“Provider”), with its headquarters at 51 Alexander Malinov Blvd, Sofia 1712, Bulgaria, and the person or entity accepting these terms (“Customer” or “End User”).

2. Definitions

• “Software” – The Dynamics Mobile applications, services, and related modules provided via the Provider’s hosted platform, including any updates, enhancements, or new features.

• “Services” – The hosted and managed services operated by the Provider to make the Software available to the Customer over the internet.

• “Authorized Users” – Employees, contractors, or agents of the Customer permitted to use the Services under this Agreement.

• “Partner” – A third party authorized by the Provider to resell, distribute, or implement the Services.

3. Grant of License

The Provider grants the Customer a non-exclusive, non-transferable, limited license to access and use the Services for internal business purposes, subject to:

• The number of licenses, modules, or subscriptions purchased; and

• Compliance with this Agreement and applicable documentation.

3.1 Corporate Accounts and Authorized Users
If the Customer is an organization (including a corporation, partnership, or other legal entity) entering into the Subscription Agreement and related agreements, the Customer is responsible for ensuring that all employees, contractors, or other authorized personnel to whom it grants access to the Services (“Authorized Users”) comply with this Agreement, the Terms of Use, and the SLA.

All actions taken under the Customer’s accounts are deemed to be actions by the Customer. The Customer is responsible for the acts and omissions of all Authorized Users in connection with their use of the Services.

4. Third-Party Systems & Licensing

The Customer acknowledges that:

• The Services may integrate with third-party systems

• The Customer is solely responsible for obtaining, maintaining, and complying with all required third-party licenses for such systems.

• The Provider has no liability for the availability, operation, or licensing of such third-party systems.

5. Restrictions

The Customer shall not:

• Copy, modify, reverse-engineer, or create derivative works of the Software.

• Rent, lease, sublicense, resell, or otherwise share access except as expressly permitted.

• Circumvent user or license limits.

• Use the Services in violation of applicable laws.

6. Partner Delivery & Flow-Down

If the Customer acquires the Services through a Partner:

• The Partner is responsible for ensuring the Customer is bound by this Agreement.

• Any additional terms agreed with a Partner do not modify the Provider’s obligations unless expressly confirmed in writing by the Provider.

• The Provider’s liability remains as set forth herein.

7. Data & Privacy

• The Provider will process Customer Data in accordance with applicable data protection laws, including GDPR and, where applicable, CCPA.

• Details of data processing are set out in the Privacy Policy https://www.dynamicsmobile.com/privacy-policy/.

• The Customer remains responsible for the accuracy, legality, and content of Customer Data.

• The Provider may collect technical and usage data to operate, secure, and improve the Services.

8. Support & Updates

• Support is provided as described in the applicable Service Agreement or SLA.

• Updates, enhancements, and compatibility releases are included only while subscriptions are active and fees are paid.

• The Provider is not obligated to support modified versions unless modifications were made by the Provider.

9. Availability & Maintenance

• The Provider will use reasonable efforts to ensure availability per the SLA.

• Planned maintenance will be communicated in advance where possible.

10. Term & Termination

• This Agreement begins upon activation of the Services and continues for the subscription term.

• Either party may terminate for material breach if not cured within 30 days of notice.

• The Provider may suspend or terminate access for non-payment or legal compliance reasons.

• Post-Termination: The Customer may request export of their data within 30 days after termination; the Provider will have no obligation to retain data thereafter.

11. Intellectual Property

All intellectual property rights in the Software and Services remain with the Provider or its licensors. This Agreement does not transfer ownership.

12. Warranties & Disclaimers

The Services are provided “as is”, without warranties except as required by law. The Provider does not guarantee uninterrupted or error-free operation.

13. Limitation of Liability

• To the extent permitted by law, the Provider’s liability is limited to the total fees paid in the 12 months preceding the claim.

• No liability for indirect, incidental, or consequential damages.

14. Export Compliance

The Customer agrees to comply with all applicable export and import control laws and regulations.

15. Governing Law & Jurisdiction

This Agreement is governed by the laws of Bulgaria, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Sofia, Bulgaria.

16. Entire Agreement

This Agreement (Software License Agreement), together with referenced policies and

• Our Privacy Policy;

• Our Terms of Use;

• Subscription Agreement executed with you, setting out your subscription scope, pricing, term, and other commercial terms; and

• A Service Level Agreement (SLA), executed separately, which sets out our support and service level commitments.

constitutes the entire agreement between the parties.

Last Updated Aug 13, 2025